你還在為通過Salesforce CRT-261熱門題庫認證考試難度大而煩惱嗎？你還在為了通過Salesforce CRT-261熱門題庫認證考試廢寢忘食的努力復習嗎？想更快的通過Salesforce CRT-261熱門題庫認證考試嗎？快快選擇我們Radiatoripermotori吧！有了他可以迅速的完成你的夢想。 如果你正在尋找一個好的通過Salesforce的CRT-261熱門題庫考試認證的學習網站，Radiatoripermotori是最好的選擇，Radiatoripermotori能給你帶來的將是掌握IT行業的尖端技能以及輕鬆通過Salesforce的CRT-261熱門題庫考試認證，大家都知道這門考試是艱難的，想要通過它也不是機會渺小，但你可以適當的選擇適合自己的學習工具，選擇Radiatoripermotori Salesforce的CRT-261熱門題庫考試試題及答案，這個培訓資料不僅完整而且真實覆蓋面廣，它的測試題仿真度很高，這是通過眾多考試實踐得到的結果，如果你要通過Salesforce的CRT-261熱門題庫考試，就選擇Radiatoripermotori，絕對沒錯。 所以很多IT專業人士通過一些比較難的權威的IT認證考試來穩固自己，而我們Radiatoripermotori是專門為參加IT認證考試的考生提供便利的。

Salesforce CRT-261熱門題庫 是一個專業知識和技能的認證考試。

在購買Radiatoripermotori的CRT-261 - Certification Preparation for Service Cloud Consultant熱門題庫考古題之前，你還可以下載免費的考古題樣本作為試用。 我們會在互聯網上免費提供部分關於Salesforce CRT-261 證照信息 認證考試的練習題讓嘗試，您會發現Radiatoripermotori的練習題是最全面的，是你最想要的。

如果你想知道你是不是充分準備好了考試，那麼你可以利用軟體版的考古題來測試一下自己的水準。這樣你就可以快速找出自己的弱點和不足，進而有利於你的下一步學習安排。Radiatoripermotori為你提供了不同版本的資料以方便你的使用。

Salesforce CRT-261熱門題庫 - 這樣，Radiatoripermotori的資料就可以有很高的命中率。

Salesforce的CRT-261熱門題庫考試認證是屬於那些熱門的IT認證，也是雄心勃勃的IT專業人士的夢想，這部分考生需要做好充分的準備，讓他們在CRT-261熱門題庫考試中獲得最高分，使自己的配置檔相容市場需求。

因為只有這樣你才能更好地準備考試。最近，Radiatoripermotori開始提供給大家很多關於IT認證考試的最新的資料。

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 2
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C

QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

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Updated: May 28, 2022